Hiring and retaining capable help desk personnel and support technicians are challenges for any organization. Support staff require both technical knowledge and communication skills if they’re to succeed in the role, yet technically competent and polished communicators are often recruited by multiple companies at once or quickly move into other positions within the firms where ...

Establishing connectivity between a main office and a branch office, could be likened to solving a Rubik’s Cube. At first it seems like a really simple task. But after examination, it is a much more complex undertaking. Like a Rubik’s Cube, though, it is possible to solve the branch networking puzzle with the help of ...

The risk potential of running user-initiated tasks using the same access levels as components of the operating system is staggeringly high, particularly in an age where ransomware can traverse networks, encrypting files in demand of payment. Privilege levels can mitigate potential damage posed by external threats, internal malicious actors and simple operator error. This policy ...

If you’re in business to make money online, how can you make sure your ecommerce system is the best it can be? A qualified ecommerce tech analyst can help. This hiring kit from TechRepublic Premium provides an adjustable framework your business can use to find the right person for the job. The kit includes salary ...

Modern businesses collect extraordinary amounts of data, so knowing when and why you should deploy solid state drives will continue to be crucial to the development of your IT infrastructure strategy. It is vital that everyone involved in data management, particularly regarding storage, has a clear and complete understanding of the terminology surrounding SSDs. This ...

Find out the most noteworthy news from KubeCon + CloudNativeCon Europe 2024. The Cloud Native Computing Foundation’s flagship conference was held in Paris, ran from March 19-22 and was filled with joie de vivre. In this TechRepublic Premium feature, written with élan by Adrian Bridgwater, read about cloud-native matters, the CNCF’s partners, infrastructure as a ...

Regardless of industry, geographical location or organizational size, a successful modern business is data-driven. Digitization, automation, the Internet of Things, artificial intelligence, machine learning and augmented reality all rely on collecting and processing huge amounts of data and applying the information gleaned from that activity to business strategies and every day decisions. Businesses looking for ...

It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to speed resolution. After all, closing tickets quickly is the goal, right? However, the opposite is true. It’s important to take a little time to compose and update tickets properly. In this TechRepublic Premium guide, created by ...

Cybersecurity attacks are inevitable for modern businesses. Therefore, it is vital that businesses deploy countermeasures to mitigate the damage these attacks cause. This quick glossary, created by Mark W. Kaelin for TechRepublic Premium, explains the terminology behind the most common cybersecurity countermeasures. Featured definition from the glossary: Checksum Refers to a numerical value that is ...

Most organizations rely on a virtual private network environment to enable connectivity from remote and mobile employees, providing secure access to internal networks, systems, applications and data. This policy, written by Scott Matteson for TechRepublic Premium, outlines a set of best practices for IT to deploy and secure VPNs in your organization. It also defines ...