Hardware
TechRepublic PremiumHow Adjusting Service Ticket Behaviors Can Improve End User Satisfaction
It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to speed resolution. After all, closing tickets quickly is the goal, right? However, the opposite is true. It’s important to take a little time to compose and update tickets properly. In this TechRepublic Premium guide, created by ...