Jaime de Sousa joins TSC Printronix ID Technology

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TSC Auto ID Technology has appointed Jaime de Sousa to the newly created position of Service Program Specialist to lead its on-site service program in the EMEA region, now available across its range of industrial printers and industrial companies .

On February 1, 2022, de Sousa joined TSC Printronix Auto ID from Matica Technologies where he served as Global Head of Technical Support. Its objective is to identify and work with new service providers in certain regions as well as to develop existing ones. He will also assess customer satisfaction, create protocols and standardize the field service program and warranties.

“He is delighted to join TSC at such a time of growth for the company. His considerable experience and background in computer engineering will also strengthen TSC Printronix Auto ID’s technical support team,” the company said.

“My goal is to grow and enrich the service portfolio, increase trust in the TSC and Printronix Auto ID products and brands so that over time, we continue to be the first choice for customers,” said declared by Sousa.

The Onsite Service Program can be purchased with any new TSC Industrial Printer or Printronix Auto ID Industrial Enterprise Printer, or it can be purchased at a later date. It would have been designed to help minimize service costs. The program sees TSC devices serviced by TSC-certified technicians and includes labor costs, travel expenses (up to 150 km) and genuine spare parts.

For resellers and customers, on-site services will improve efficiency, control costs and maximize profits, ensure support is available and provide prompt resolution of any printer issues. .

Amine Soubai, Managing Director of TSC Auto ID Technology, described the strategic appointment as further proof of the company’s commitment to improving its service offerings. “Jaime will be solely focused on developing, optimizing and improving our technical service offerings and customer service programs, and his work will truly complement the resources we already have.”

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